Customer Solutions Specialist

🕒 June 18

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $34.4k - $51.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers. • Be comfortable speaking to IGS sustainability initiatives and the value of green energy. • Effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention. • Conduct proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations. • Achieve all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures. • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries. • Assist customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information. • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations. • Complete additional duties and responsibilities as assigned.

🎯 Requirements

• High school diploma or equivalent • 2 years’ experience in a customer facing environment preferred • Possess strong interpersonal, verbal, and written communication skills and be results oriented. • Excellent customer experience and conversational skills. • Possess ability to identify and overcome customer objections. • Ability to multitask effectively and adhere to a weekly set schedule. • Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment. • Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

🏖️ Benefits

• Comprehensive coverage including medical (plus free telehealth) • Dental and vision coverage • Employer health savings account contributions • Robust support through Headspace and free mental healthcare visits • Extensive assistance with Maven, paid family and caregiver leave, fertility, adoption, and surrogacy services • 401(k) plan with company match • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • A wide range of additional perks