Lead, Residential Solar Service Operations

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $67.2k - $107.4k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Lead the residential solar service operations team overseeing portfolio performance, operations, and maintenance • Manage strategic partner and contractor relationships • Facilitate resolution of maintenance issues and system issues remotely • Manage service invoices and costs, review contractor expenses, and approve invoices • Validate system operation and ensure accurate service documentation • Coordinate internal teams and service providers to resolve maintenance issues • Monitor contractor performance, compliance, and adherence to service level agreements • Lead day-to-day team management, training, mentoring, and development • Create and modify user guides, job aids, and training documentation • Act as an Asset Management 360 platform expert and guide new service partners through onboarding • Deliver training on CRM, service requirements, IGS standards, solar installations, and maintenance • Coordinate with IT to resolve platform issues • Compile reports and dashboards covering resolution rates, time to resolution, cost, and operational efficiency • Analyze maintenance trends and service case resolutions to support data-driven decisions • Develop workflows with leadership to improve operational efficiency and service quality • Audit records related to site visits, maintenance requests, and service activities • Contribute to special projects and identify and mitigate risk exposure

🎯 Requirements

• Applicants must be authorized to work in the US on a full-time basis • No current or future sponsorship is supported or available • 2-4+ years of experience in the Solar or Energy industry • 3+ years of experience using Excel for analysis and communicating complex data • Advanced knowledge of the operation and maintenance of photovoltaic systems • Familiarity with multiple Residential Solar system architectures • Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred • Familiarity with Customer Relationship Management (CRM) software a plus • Intermediate skills in MS Office Applications: Outlook, Excel, PowerPoint, Word, Visio, SharePoint • Experience collaborating cross-functionally with internal and external stakeholders • Ability to manage dozens of service contractor partnerships, multiple projects, and competing priorities • Ability to navigate complex resolutions and learn new technologies and platforms • NABCEP professional certification a plus • Relevant manufacturer install certifications a plus • Degree in Business Administration, IT, Operations, Renewable Energy, or another applicable field is a plus but not required

🏖️ Benefits

• Annual incentive plan based on company performance • Medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks