Quality Consultant

🕒 Yesterday

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $46.2k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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IHG Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

👥 B2C

🛒 Retail

B2C • Retail • Travel

IHG Hotels & Resorts is one of the world's leading hotel companies, dedicated to providing True Hospitality for Good. With a diverse portfolio of well-known brands, IHG offers a wide range of accommodations tailored to meet the needs of various guests and owners. The company operates over 6,500 hotels globally, with a strong commitment to sustainable practices and responsible business operations.

📋 Description

• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software. • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction. • Schedule and conduct Specialized Visits: • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement • Incident reports to record physical damage and potential health concerns • Construction visits to deliver real-time data regarding building progress • Guest satisfaction focused visits to increase hotel performance • Participate in any assigned projects • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels. • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion. • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.

🎯 Requirements

• Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience. • Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position. • Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience. • Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.). • Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost. • Demonstrate strong problem solving and time management skills. • Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised. • Knowledge and understanding of quality standards and hotel operations or similar environment preferred. • Attention to detail and ability to manage multiple tasks required.

🏖️ Benefits

• paid time off • medical/dental/vision insurance • 401K