Lead, Operations Account Management

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Monitor daily operational performance, battle cards, action plans, and KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures • Serve as the primary operational liaison between client facilities and internal delivery teams • Translate client needs, issues, and requests into actionable operational priorities and execution plans • Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption • Ensure accurate reporting, clear status updates, and effective communication with stakeholders and client contacts • Lead operational work for domestic-only clients as needed • Review statistical reports and dashboards and develop and implement corrective action plans • Lead tactical efforts to maximize operational efficiency and optimize reimbursement • Address client inquiries promptly and escalate risks such as unbilled accounts, claim issues, and operational blockers • Coordinate with operations, finance, payer relations, technology, and strategic client management/sales teams • Understand contract terms and ensure billing, invoicing, and service delivery meet negotiated requirements • Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and regulations • Support monthly invoicing, validate supporting details, and resolve discrepancies • Recruit, screen, select, orient, coach, mentor, and provide feedback to staff • Manage performance reviews, training, job descriptions, staff records, policies, and compliance for direct reports • Complete other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience • 5+ years of experience in hospital revenue cycle functions with strong exposure to billing, follow-up/collections, and claim resolution • Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows • Ability to work issues to resolution, including complex account research, root cause identification, and corrective actions • Strong client-facing written and verbal communication skills • Excellent critical thinking, organizational, and time-management skills, with strong attention to detail, accuracy, and follow-through • Proficiency with Microsoft Office (Excel, Outlook, Word) and multiple systems and reporting outputs • Preferred: 2+ years Medicare hospital billing experience and/or government payer expertise • Preferred: Experience with hospital billing platforms and/or EHR/RCM systems such as Thrive, Epic, or Cerner • Preferred: Advanced revenue cycle analytics capability • Preferred: Client management, escalations, service recovery, and cross-functional coordination experience • Preferred: Invoicing processes, contract compliance validation, and operational performance governance experience • Must maintain confidentiality of patient and client information • Must comply with applicable employment laws, HIPAA, ERISA, and other regulations

🏖️ Benefits

• 3% annual bonus • Equal opportunity employment