Senior Customer Success Advisor

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices. • Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required. • Renewals - tie adoption health to renewal and ensure that value is being delivered. • Expansion - partner with Sales to identify expansion opportunities. • Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer side. • Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products. • Monitor the Adoption Health across all accounts within your portfolio. • Identify product or feature gaps, coordinate responses and timelines with the Illumio product team.

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related, customer-facing role. • Ideally have worked within the Cyber Security or Enterprise SaaS space. • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform. • Excellent communication skills verbal, written and presentation. • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment. • Ability to travel onsite to customers.

🏖️ Benefits

• Medical, Dental, Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Paid Parental Leave • Voluntary Benefit Programs • Company Sponsored Wellness Program • Wellness Reimbursement Program • Retirement Savings • Equity Opportunities • Paid time off • Paid Holidays • Employee Incentive Program