Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

📚 Education

💸 Finance

⚡ Energy

Education • Finance • Energy

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support. • Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals. • Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization. • Proactively identify risks, changes, or barriers to success and implement mitigation strategies. • Facilitate executive‑level business reviews that communicate progress, insights, and value delivered. • Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships. • Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements. • Drive platform adoption through proactive outreach, training coordination, and usage reviews. • Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

🎯 Requirements

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience. • Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment. • 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment. • Demonstrated experience managing client relationships and driving measurable outcomes. • Experience coordinating work across cross‑functional teams. • Experience supporting compliance‑driven, security, or regulated environments preferred. • Experience working with higher education or similarly complex client organizations preferred.

🏖️ Benefits

• medical • dental • vision • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program