Associate Partner Success Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Xero

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

💰 $925M Post-IPO Debt - Xero on 2024-06

SaaS • B2B

Xero is a cloud-based accounting software company that provides bookkeeping, invoicing, payroll, bank reconciliation, VAT/MTD compliance, and financial analytics for small businesses, accountants, and bookkeepers. It offers an app marketplace for integrations, online invoice payments, partner programs for accountants and bookkeepers, and AI-powered automation (JAX) to streamline routine financial tasks.

📋 Description

• Be the primary point of contact for a portfolio of enterprise accounting and tax partners. • Shape how firms adopt and embed Xero into their practice. • Convert opportunities within your allocated accounts, building out business plans with partners. • Collaborate closely with Enterprise Account owners to ensure a joined-up approach. • Attend events and run workshops to keep your pipeline healthy and your accounts progressing.

🎯 Requirements

• A background in customer success, account management, or a consultative sales role — ideally within SaaS, fintech, or a cloud software environment. • Proven ability to manage a portfolio of strategic relationships, balancing multiple partners and priorities without dropping the ball. • Strong communication skills — you are confident presenting to groups, running workshops, and leading engaging virtual consultations. • Comfortable working with CRM platforms (Salesforce preferred) and modern business productivity tools, with a tidy, organised approach to pipeline and account management. • A consultative mindset — you ask the right questions, listen closely, and tailor your approach to what each partner actually needs. • Knowledge of accounting, bookkeeping, or practice management workflows is a bonus — as is any experience supporting multi-location businesses or enterprise customers.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Opportunities for meaningful travel • Slack and video call connectivity