Customer Success Associate

🕒 July 23

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sleeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

⚽ Sports

Gaming • Sports

Sleeper is a leading fantasy sports platform, offering a variety of fantasy games including Fantasy Football, Fantasy Basketball, and Fantasy League of Legends (LCS). With millions of users, Sleeper allows players to join leagues, draft teams, and compete in seasonal games. The platform offers popular game modes such as Redraft, Auction, and Dynasty, and is known for its engaging user experience across web, iPad, and mobile devices. Sleeper also features community-centric functionalities like chat channels and news alerts, making it a comprehensive platform for fantasy sports enthusiasts.

📋 Description

• Provide customer service across email, chat, and social media • Respond to user complaints, requests, and inquiries professionally and promptly • Demonstrate product and industry knowledge • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and fraud reviews • Support Operations and Fraud teams regarding user interactions and the DFS product • Review player deposit and withdrawal transactions for potential fraud • Maintain accounts accurately • Assist with user onboarding • Resolve bug and usability issues • Collect and prioritize product and feature requests • Funnel customer feedback to appropriate channels and the product team

🎯 Requirements

• 2+ years of prior experience in a direct Customer Support/Success role is required • Excellent verbal and written communication skills • Ability to work weeknights and weekends due to varying shifts • 5 days of work with 2 days off • 5-day weekly availability covering 40 hours per week • Holiday and big game day availability across sports • Must be located in the United States • Must be legally authorized to work in the United States • Willingness and availability to work the night shift, starting between 4:00pm and 6:00pm Pacific Time

🏖️ Benefits

• Competitive salary • Comprehensive health, dental, and vision insurance • 401(k) • Flexible working hours • Remote work options • Opportunities for career advancement • Unlimited PTO