Staff Technical Account Manager

🕒 June 25

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $171k - $205k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on mission and operational outcomes • Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments (Air Force preferred) • Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams • Provide clear and constructive product feedback to Illumio Product Management teams based on military mission use-cases, operational constraints, and requirements • Understand the customer’s high-level business and mission challenges while functioning as an advisory resource for best practices and driving adoption of Illumio solutions • Perform health checks, document findings, and provide best-practice recommendations • Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience • Collect metrics and develop reports that illustrate program health and progress (adoption, outcomes, risk reduction, and operational readiness) • Although this is a home-office based position, applicants must be able to travel ~30% for customer visits

🎯 Requirements

• 5–10 years of experience supporting SaaS enterprise software • Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices • A solid technical background in advanced security (preferably with technical certifications) • Additional background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred • Experience deploying enterprise security solutions, ideally in regulated or high-assurance environments • Must be able to obtain and maintain a U.S. security clearance

🏖️ Benefits

• Medical, Dental, Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Paid Parental Leave • Voluntary Benefit Programs • Company Sponsored Wellness Program • Wellness Reimbursement Program • Retirement Savings • Equity Opportunities • Paid time off • Paid Holidays • Employee Incentive Program