Director – Community Engagement

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👫 Community Manager

👻 Ghost score 12%

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IMA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

📣 Marketing

📱 Media

🛒 Retail

Marketing • Media • Retail

IMA is a creative agency that creates emotional and commercial connections between brands and consumers. It provides advertising, media, packaging, and retail activation services that earn attention, build relationships, and drive purchase decisions in key moments. Based in New York and Los Angeles with a global footprint, IMA works with major consumer brands (examples include adidas and Mercedes-AMG F1) and combines world-class brand strategy with local execution at scale.

📋 Description

• Oversee the community engagement team and support the organization's strategic direction for its global community spanning chapters, councils, and digital communities • Reshape the community structure to keep pace with organizational growth and regional members' evolving needs • Develop and lead IMA’s enterprise community engagement strategy aligned with organizational priorities, mission objectives, growth strategies, and reputation goals • Serve as the senior enterprise leader aligning community engagement, customer experience, and external engagement strategies • Partner with Marketing and Brand leaders to consistently share IMA’s education products and full value proposition with members • Develop and oversee enterprise community engagement campaigns elevating IMA’s visibility, mission, and impact worldwide • Ensure local stakeholder engagement and communities align with the enterprise vision and mission • Translate regional research into globally consistent, market-differentiated go-to-market engagement models with phased delivery plans • Partner with the My IMA 2.0 initiative to design community engagement and broader membership experiences together • Direct community engagement operations across 200+ student and professional chapters globally and the U.S. Council structure • Oversee volunteer training, compliance recordkeeping, issue resolution, chapter/council financial programs, recognition programs, payment processing, international chapter deferred banking, and invoicing of international chapter expenses • Work with the governance team to ensure chapters, councils, online communities, and Shared Interest Groups operate according to local laws and ethical standards • Design and facilitate ongoing volunteer training for chapter leaders, committee/SIG leaders, moderators, and champions • Develop and sustain relationships with chapter and council leaders and volunteer stakeholders • Maintain respectful and productive staff-volunteer collaboration as the operating model evolves • Strengthen and diversify the volunteer pipeline in skills, experience, and geography • Establish clear reporting lines, escalation paths, and knowledge sharing across the community engagement function

🎯 Requirements

• 7+ years in community engagement or association management • Demonstrated experience building or scaling communities in both in-person and digital environments • Experience working across culturally and geographically distinct markets • Experience leading organizational change, such as standing up new teams, redesigning operating models, or restructuring how a function delivers its work • Understanding of volunteer motivation, recognition, and incentive design • Experience in volunteer recruitment, resource management, and appreciation programs • Strong project management skills, including budget forecasting and cross-functional project management • Proven experience leading distributed teams • CAE (Certified Association Executive) preferred • Courageous communicator • Collaborator and team builder • Empathy, patience, and self-awareness • Respectful, emotionally intelligent

🏖️ Benefits

• Occasional travel required