Contact Center Referrals Specialist I

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🔥 4 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Identify and resolve patient, provider, and staff requests, including referral processing, scheduling/registration, billing/payor inquiries, and medical requests • Use analytical skills and technical resources to anticipate and resolve patient requests • Apply critical thinking and problem solving during challenging patient interactions and medical or non-medical emergencies • Support enterprise productivity and quality initiatives and contribute to Intermountain Health KPIs • Verify eligibility and benefits, obtain authorizations, and track referrals for compliance • Liaise with hospitals, physicians, health plans, vendors, patients, and referral sources • Gather insurance, financial obligation, and service information • Document authorization details, referral destinations, and complete information in the referral shell • Coordinate with teams, providers, staff, insurance companies, patients, and clinics • Follow the three-touch process using MyChart, phone calls, and letters • Forward medical records and authorization information to provider offices

🎯 Requirements

• Demonstrated experience using multiple business software applications and insurance web portals simultaneously • Prior experience in healthcare • Associate or higher level degree preferred • One year of experience with referral services, referral processing, authorization/referral claims administration, or a directly related field preferred • Knowledge of medical terminology • Computer literacy • Customer service skills • Electronic medical records (EMR) knowledge • Data entry • Problem solving • Written and oral communication • Detail orientation • Critical and analytical thinking • Interpersonal skills • Ability to work Monday–Friday, 8:00am–5:00pm • Ability to see and read information, labels, monitors, equipment, and supplies • Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately • Manual dexterity for frequent computer, phone, and cable setup and use • Ability to transport, pull, push, lift, and carry equipment and supplies, including heavy items • Ability to work on hands and knees and bend for setup and troubleshooting

🏖️ Benefits

• Generous benefits package covering wellness, health, security, connection, and engagement programs • PEAK program with up-front tuition coverage paid directly to the academic institution • 100+ education, undergraduate, high school diploma, professional skills, and certificate learning options • PEAK eligibility from day 1 of employment • Flexible work options where approved and stated in the job posting