Patient Placement Specialist – Telecrisis

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🏪 Marketplace

👥 B2C

B2B • Marketplace • B2C

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Serves as the primary contact for all bed requests from all portals of entry. • Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner. • Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix. • Prioritizes bed assignments based on urgency of request. • Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges. • Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests. • Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse. • Works with the Patient Flow nurse to process direct admissions and out of network admits. • Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.

🎯 Requirements

• Demonstrated experience working in customer service. • Demonstrated experience in the medical field. • Demonstrated strong communication, customer service and organizational skills. • Demonstrated ability to set priorities and problem solve, independently. • Demonstrated ability to handle stressful situations with resolute demeanor. • Demonstrated ability to function well in a team environment. • Demonstrated motivated and self-directed. • Medical terminology background (preferred).

🏖️ Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.