Registered Nurse, Triage Call Agent

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $37 - $57 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🏪 Marketplace

👥 B2C

B2B • Marketplace • B2C

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Ensure a superior customer service experience for all who interact with the Call Center • Provide consultation, education, and strategic guidance related to patient questions • Triage, assess, educate, and refer within the nurse call function • Outbound calls for patients discharged from a hospital, emergency department or outpatient surgical center • Maintain sensitive, confidential information • Document all calls and charts as appropriate

🎯 Requirements

• Current RN Licensure in the state of practice • Basic Life Support certification (BLS) for healthcare providers • Five years of clinical experience • Exceptional verbal and written communication skills • Strong ability for conceptual thinking, problem resolution and planning • Intermediate knowledge and skill of word processing software • Bachelor's degree in Nursing (BSN) preferred • Seven years of Clinical Experience in direct patient care preferred • Experience with Patient Education • Experience in triage clinical area preferred • Spanish or second language preferred

🏖️ Benefits

• Health insurance • Generous benefits package covering wellness programs • Professional development opportunities