Senior Trainer – Revenue Cycle Managed Services, Process & Standards

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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Impact Advisors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

B2B • Enterprise • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Lead end-to-end onboarding for on-shore and off-shore revenue cycle resources, ensuring readiness across people, process, and technology. • Develop role-based onboarding curricula aligned to standard workflows, client requirements, and performance expectations. • Own the creation, maintenance, and version control of SOPs, job aids, and training materials for revenue cycle workflows. • Deliver training across Impact Advisors preferred workflow technologies, Epic, Oracle, and other client systems. • Translate complex revenue cycle requirements into clear, actionable training content for onshore and global teams, including vendors. • Partner with Performance Analysts to deliver refresher training tied to QA findings, audit results, and performance trends. • Identify recurring errors or knowledge gaps and proactively design remediation and reinforcement training plans. • Collaborate closely with Quality, Operations leaders, and client SMEs to align training with operational priorities and SLAs. • Support change management initiatives by enabling teams through effective communication and training during workflow or system changes.

🎯 Requirements

• High School Diploma or equivalent required. • 10+ years of healthcare revenue cycle experience, spanning front-end, mid-cycle, and/or back-end functions. • 5+ years of experience in training, onboarding, or enablement roles, preferably within managed services or outsourced operations. • Demonstrated experience training and supporting off-shore or near-shore teams. • Strong ability to create clear, structured process documentation and training materials. • Proven ability in Excel, Viso, and Powerpoint. • Excellent communication and facilitation skills with the ability to engage diverse audiences. • Bachelor’s degree in Healthcare Administration, Business, or a related field preferred. • Revenue cycle certifications (e.g., CRCR, CHFP, CPC) a plus. • Epic experience strongly preferred. • Experience in a consulting or client-facing environment. • Limited travel (up to 1x per month), including potential visits to off-shore locations.

🏖️ Benefits

• Additional benefits and perks may also be available, depending on the position and employment terms.