Customer Success Project Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

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This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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IMPaCT Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

IMPaCT Care is a pioneering organization focused on enhancing community health by employing trained Community Health Workers (CHWs) to address social determinants of health (SDOH) at an enterprise scale. They offer a robust infrastructure and cloud-based technology to effectively manage CHW programs, providing real-time analytics and evidence-based workflows to improve patient engagement and access to primary care. IMPaCT Care aims to deliver better health outcomes at a lower cost, with proven benefits demonstrated through rigorous research and client success stories.

📋 Description

• Build project plans working backward from customer goals, tracking every deliverable, owner, and deadline • Capture decisions and next steps in real time in Asana and Salesforce • Act as the hub between Product, Tech, Workforce Development, and Clinical teams • Hold internal teams accountable to project timelines • Identify risks early and escalate issues when appropriate • Prepare customers for delays and tradeoffs • Partner with a Director of Clinical Strategy to support 4–12 healthcare customers • Coordinate end-to-end Community Health Worker program launches and platform adoption • Prepare agendas, decks, and quarterly business reviews • Pull customer reports • Own the Tech Review process with customer IT and compliance teams • Triage email, Slack, and customer requests

🎯 Requirements

• Bachelor's degree • Project management certification (PMP or CAPM) • 2+ years managing complex projects, implementations, or operations with external customers or partners • Track record of managing concurrent projects with zero dropped balls • Ability to turn a long discussion into a 1-page summary executives love • Hands-on skill with Asana or a similar tool • Google suite proficiency • Zoom proficiency • Experience with a CRM such as Salesforce • Ability to work primarily during Eastern Time business hours • Nice to have: familiarity with U.S. healthcare (health systems, payers, community-based organizations) or experience at a health tech or SaaS startup

🏖️ Benefits

• Competitive compensation • Equity grants • Comprehensive benefits • Opportunities for team building and fun • Work from home • Occasional travel for team retreats and customer site visits

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