Client Account Manager

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impiricus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $3M Seed Round on 2022-04

Healthcare • Consulting • Food & Beverage

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

📋 Description

• Serve as the primary relationship owner for a portfolio of Curated clients across legal, AI and technology, medtech, CRO, locum tenens, health system, and other non-pharma industries • Partner with Impiricus client services teams to scope, launch, and deliver pharma programs on Curated • Guide clients through physician engagement programs from intake and scoping through physician sourcing, scheduling, delivery, and follow-up • Understand client objectives and ensure projects are delivered with exceptional service and attention to detail • Communicate project updates, timelines, risks, and next steps • Identify opportunities to deepen relationships and expand partnerships • Coordinate physician recruitment, scheduling, compensation, and project execution with Curated operations teams • Manage multiple concurrent client engagements and keep timelines and deliverables on track • Coordinate communication across Operations, Product, Finance, Legal and Compliance, and other stakeholders • Monitor project health and resolve issues proactively • Maintain accurate documentation in CRM and project management systems • Define intake, onboarding, communication, escalation, and reporting processes for the founding client services function • Develop repeatable playbooks, templates, and tooling • Represent client needs internally to influence Product and Operations • Support new-client onboarding and customer experience • Help build and lead the future client services team

🎯 Requirements

• Bachelor's degree required, or equivalent combination of education and relevant professional experience • 5+ years of experience in Account Management, Client Success, Customer Success, Strategic Accounts, or a related client-facing role • Experience within healthcare technology, medtech, digital health, SaaS, marketplaces, or another complex B2B environment • Proven ability to manage multiple client relationships simultaneously across different industries while delivering exceptional customer experiences • Strong project management and organizational skills • Excellent written and verbal communication skills with strong executive presence • Record of building or improving a process, program, or team function independently • Comfort working in a fast-paced, evolving environment with limited structure • Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management systems • Preferred: experience supporting healthcare, medtech, biotech, AI, legal, staffing, or life sciences organizations • Preferred: familiarity with expert networks, market research, advisory boards, or physician engagement models • Preferred: experience with Integrated Delivery Networks or health systems • Preferred: experience collaborating across Sales, Operations, Product, and Finance, or serving internal teams as customers • Preferred: experience building or scaling client-facing processes or client services teams

🏖️ Benefits

• Medical, dental, and vision coverage for you and your dependents • On-demand healthcare concierge • Pre-tax HSA, FSA, and DCFSA savings options • Monthly employer HSA contributions if enrolled in a high-deductible plan • 100% paid short- and long-term disability insurance • Life and AD&D insurance • Flexible vacation policy • Paid parental leave after 6 months • Remote work option; in-person collaboration encouraged for employees near an office • 401(k) with company match