ServiceNow CMDB Engineer

🔥 28 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $170k - $220k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

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Improvix Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

🏛️ Government

🔒 Cybersecurity

Consulting • Government • Cybersecurity

Improvix Technologies is a U. S. -focused IT services and consulting firm that partners with federal agencies to deliver mission-aligned solutions across Data & AI, Application Services, Cloud & Infrastructure, and Cybersecurity. The company emphasizes regulatory compliance, security engineering, DevSecOps, cyber analytics, data engineering, and enterprise monitoring, and operates an innovation lab (IPX CREATE) to develop next‑generation capabilities for national security customers. Improvix positions itself as a trusted partner delivering measurable mission value while upholding values of Respect, Honesty, Integrity, and Performance.

📋 Description

• Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns • Build and maintain application service maps reflecting actual service relationships • Troubleshoot discovery gaps and failures and expand coverage across on-premises and cloud infrastructure • Maintain CI class structure, relationships, and attributes • Configure identification and reconciliation rules, normalization, and de-duplication • Build and monitor CMDB health dashboards for completeness, correctness, and compliance • Drive remediation of CMDB data-quality issues • Integrate hardware and software asset management with the CMDB • Support asset lifecycle tracking from procurement through disposal • Reconcile software licenses against discovered installation data • Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services • Maintain reliable data feeds from cloud and on-premises inventory systems • Script transforms, business rules, and scheduled jobs • Partner with architects, developers, and federal stakeholders on CMDB design • Document class models, discovery configurations, integration designs, and data governance decisions • Provide occasional onsite support in Washington, DC for planning sessions, network-restricted work, and stakeholder engagement

🎯 Requirements

• 3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management • Practical experience configuring and troubleshooting ServiceNow Discovery, including MID Servers, credentials, schedules, and patterns • Working knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, and data normalization • Experience building or maintaining integrations that feed the CMDB using IntegrationHub, Service Graph Connectors, or REST/SOAP • Scripting ability in ServiceNow, including JavaScript, Glide APIs, business rules, script includes, and transform maps • Solid understanding of enterprise infrastructure, including servers, networking, virtualization, and cloud resources • Clear written and verbal communication • U.S. citizenship • Active Top Secret clearance, or active Secret clearance with willingness to be sponsored for TS • Availability for occasional onsite work in Washington, DC • Ability to work East Coast business hours • ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD are bonus qualifications • Experience aligning a CMDB to CSDM is a bonus qualification • Hands-on hardware or software asset management is a bonus qualification • Experience with ITOM Health, cloud discovery, federal or defense programs, and ITIL/ITSM practices are bonus qualifications

🏖️ Benefits

• Competitive compensation and performance-based incentives • 401(k) with company match • Three weeks of paid annual leave that increases with tenure • Comprehensive medical, dental, and vision insurance • Life insurance and disability coverage • Transit and commuting benefits • Professional development and paid training opportunities • Fully remote within the U.S.; no expectation to relocate or report to an office • Occasional travel for major planning events