Community Manager

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🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Impruvon Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💰 $2.4M Seed Round - Impruvon Health on 2025-01

Empowering IDD Residential Teams. Elevating Care.

📋 Description

• Ideate, plan, and successfully execute end user community events including best practices webinars, customer spotlight presentations, panel discussions, and role-based education sessions. • Ideate, plan, and successfully execute prospect facing events including thought leadership webinars, panel discussions, trade show / conference events. • Own the unified event calendar across community, trade show, and webinar programming, setting cadence, identifying topics, securing speakers, and managing logistics end to end. • Source and prepare customer speakers and panelists, partnering with CSMs to identify strong candidates and coach them through content preparation. • Manage all event promotion, registration, and attendance — partnering with Marketing on outreach strategy and creative assets. • Facilitate live events confidently and professionally, serving as host and moderator for virtual and in-person sessions. • Manage event lead attribution and follow-up, and track budget spend versus ROI with the VP of Marketing. • Create, curate, and maintain a library of community content and resources, slide decks, session recaps, recordings, resource guides, newsletters, and post-event materials, organized by audience and topic for easy reuse. • Develop content that reflects diverse customer segments: role-based (admin, staff, clinical, executive), topical (compliance, workforce, technology), and location-based audiences. • Partner with Marketing to ensure community content is consistently on-brand and amplified through appropriate channels. • Support the successful operation of the Advisory Council: meeting logistics, agendas, communications, follow-through on action items, and ensuring feedback reaches Product, CX, Marketing, and Leadership. • Coordinate Advisory Council member recruitment, onboarding, and ongoing engagement, in partnership with the CCO. • Prepare briefing documents, discussion materials, and recaps between sessions. • Partner with Customer Success Managers to identify compelling customer stories and testimonials, flag adoption challenges worth addressing in community programming, and source speakers and subject matter experts. • Collaborate with the Product team to incorporate roadmap updates, feature highlights, and product feedback loops into community programming. • Partner with Marketing to keep community content on-brand and effectively amplified across company channels. • Partner with Sales to hand off qualified event leads and align on trade show and target-account strategy. • Collaborate with the Training Specialist to align community education programming with formal training initiatives and customer certification efforts. • Develop and maintain the IMPACT Community strategy, including audience segmentation, programming mix, engagement model, growth targets, and national/regional event expansion. • Identify and evaluate opportunities to highlight Impruvon's pharmacy and EHR partners within community programming. • Build scalable community infrastructure including event templates, playbooks, speaker guides, and process documentation.

🎯 Requirements

• Experience in community management, customer marketing, or a related field, with demonstrated success planning and executing virtual and in-person events (trade shows, webinars, user groups) from ideation through post-event follow-up. • Strong content creation skills: comfortable producing polished slide decks, written summaries, resource guides, and promotional copy. • Excellent facilitation and public speaking skills; comfortable serving as host and moderator for live sessions. • Strong project management skills with the ability to juggle multiple events and workstreams simultaneously. • Highly collaborative working style with experience coordinating across multiple internal stakeholders (success, product, marketing). • Strong written and verbal communication skills; able to write clearly for both customer and internal audiences. • Ability to travel up to 25-30% of the time to support in-person events

🏖️ Benefits

• Competitive compensation aligned with experience • 100% company-paid medical coverage (base plan) • Dental & vision available • 401(k) • Company-paid life, AD&D, STD & LTD insurance • Lifestyle Spending Account (wellness, personal use, and company swag) • Flexible PTO + company holidays • Flexible, remote-friendly work environment • Mission-driven work with real impact on vulnerable populations • Opportunity to own and grow a critical function within the company