Product Operations Coordinator

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🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

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Impruvon Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💰 $2.4M Seed Round - Impruvon Health on 2025-01

Empowering IDD Residential Teams. Elevating Care.

📋 Description

• Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements • Track initiative progress and maintain accurate roadmap status information • Document roadmap changes, key decisions, dependencies, risks, and action items • Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes • Assist Product leadership with roadmap planning activities and roadmap communication • Maintain tracking of product goals, objectives, key initiatives, and action items • Monitor progress against commitments and help identify areas requiring follow-up • Prepare status updates, reports, dashboards, and planning artifacts for Product leadership • Help ensure product efforts remain aligned with company priorities and planned objectives • Create visibility and transparency across product initiatives and organizational priorities • Coordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholders • Facilitate communication regarding priorities, releases, roadmap changes, dependencies, and action items • Follow up on commitments, outstanding tasks, and identified blockers • Help ensure stakeholders remain informed and aligned on product initiatives • Escalate concerns, delays, or risks when appropriate • Support release planning activities across teams • Maintain visibility into release schedules, readiness requirements, and dependencies • Coordinate internal communication and rollout planning efforts • Partner with Product Specialists, Customer Success, and Operations to support successful feature releases • Help ensure teams are prepared for upcoming workflow changes and product enhancements • Maintain planning artifacts, status reports, dashboards, meeting notes, and product documentation • Document key decisions, action items, and outcomes from planning and product discussions • Help improve Product team processes, communication, and operational consistency • Identify opportunities to improve visibility, accountability, and organizational effectiveness • Support continuous improvement of Product operating processes and team workflows

🎯 Requirements

• 2+ years of experience in Product Operations, Project Coordination, Program Coordination, Project Management, Business Operations, Customer Success Operations, or a similar role • Strong organizational skills with the ability to manage multiple initiatives, deadlines, and competing priorities • Excellent written and verbal communication skills • Strong attention to detail and commitment to follow-through • Ability to track, organize, and communicate information across multiple stakeholders and teams • Experience maintaining project plans, status reports, dashboards, meeting notes, or similar planning artifacts • Comfortable working with Product, Engineering, Customer Success, Operations, and leadership teams • Comfortable operating in a fast-paced, highly collaborative startup environment • Strong problem-solving skills and willingness to take ownership of tasks and outcomes • Experience working within tools such as Jira and Confluence for initiative tracking, documentation, and cross-functional collaboration**** • **Nice to Have** • Experience in healthcare, IDD services, assisted living, long-term care, or medication management environments • Experience supporting software product organizations • Experience tracking goals, projects, roadmaps, or strategic initiatives • Experience with planning, project management, or collaboration tools • Familiarity with Agile, Scrum, Kanban, or other product development methodologies • Experience supporting operationally complex software platforms****

🏖️ Benefits

• Competitive compensation aligned with experience • 100% company-paid medical coverage (base plan) • Dental & vision available • 401(k) retirement plan • Company-paid life, AD&D, STD & LTD insurance • Lifestyle Spending Account (wellness, personal use, and company swag) • Flexible PTO + company holidays • Flexible, remote-friendly work environment • Opportunity to own and grow a critical function within the company • Mission-driven work with real impact on vulnerable populations****