Clinical Systems, Product Operations Manager

🕒 June 3

🗽 New York – Remote

🗽 New York – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Oula

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

SaaS

Oula is a web-based application or online service that runs in the browser and requires JavaScript to function. The available text only indicates a client-side web app environment; no details about its purpose, users, or features were provided.

📋 Description

• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff • Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners • Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines • Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack • Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve • Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch • Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room • Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling • Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market • Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field • Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one • Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff • Identify where AI and automation can reduce manual administrative burden in product operations workflows • Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health • Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance • Ensure data infrastructure is in place to measure the impact of every feature rollout • Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa • Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support • Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input

🎯 Requirements

• 4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health company • Hands-on Athena and Epic configuration + integration experience is strongly preferred • Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license • Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow • Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's • Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert • Track record of managing multiple workstreams simultaneously without dropping balls.

🏖️ Benefits

• Comprehensive medical, dental, and vision • 401(k) • generous PTO