Director of Customer Success

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $115k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Infinx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2021-11

Healthcare • Consulting • Logistics

Infinx is a company that specializes in optimizing the healthcare revenue cycle through advanced technology solutions. It offers a comprehensive platform that automates and enhances processes such as prior authorizations, eligibility verifications, medical coding, billing, and revenue acceleration. By leveraging artificial intelligence, automation, and integrations within healthcare systems, Infinx helps healthcare providers streamline patient access and maximize reimbursements. The company works closely with healthcare providers, including hospitals, physician groups, and specialty centers, to address their revenue cycle challenges effectively. Infinx's solutions aim to reduce denials, improve claim accuracy, and enhance patient satisfaction, thereby allowing providers to focus more on delivering high-quality care.

📋 Description

• Own and manage an assigned book of business encompassing ambulatory and physician practice customers • Serve as the primary strategic relationship owner for customer executives, operational leaders, and key stakeholders • Develop a comprehensive understanding of each customer's business, organizational structure, revenue cycle operations, financial objectives, contractual commitments, and strategic priorities • Maintain executive-level engagement and communication with transparency, accountability, and alignment on business priorities • Manage competing priorities across the portfolio with sound judgment, initiative, and minimal oversight • Own and manage revenue, operating costs, margins, and overall profitability for the assigned book of business • Analyze client-level P&L performance, financial risks, cost-to-serve opportunities, and operational efficiency • Monitor performance against budget, forecast, and actual results; identify variances and develop mitigation plans • Advocate for clients and ensure operational performance aligns with expectations, contractual obligations, and service levels • Evaluate complex revenue cycle issues, determine root causes, and drive sustainable solutions • Manage escalations through proactive communication, decisive action, cross-functional collaboration, and documented resolution plans • Translate KPIs, SLAs, operational data, and performance metrics into insights, recommendations, and measurable improvement initiatives • Identify and develop organic growth opportunities, including upselling, cross-selling, additional service lines, and expanded partnerships • Lead client and internal business reviews focused on outcomes, data, and strategic objectives • Influence cross-functional teams through collaboration, accountability, and communication without relying solely on direct authority

🎯 Requirements

• 10+ years of experience in customer success, client services, account management, healthcare operations, or revenue cycle management, with progressive leadership responsibility • Experience independently managing a portfolio of assigned clients, preferably within ambulatory/physician practice environments • Strong understanding of the healthcare revenue cycle, including patient access, eligibility, prior authorization, coding, billing, accounts receivable, denials management, and collections • Proven ability to own a book of business and drive accountability for client relationships, operational performance, retention, revenue growth, and profitability • Self-starter with an entrepreneurial mindset who takes initiative, anticipates needs, establishes priorities, and moves work forward with minimal direction • Ability to balance strategic thinking with hands-on execution and manage multiple client priorities in a fast-paced, evolving environment • Proven ability to build credibility and influence executive-level relationships through business knowledge, sound judgment, and effective communication • Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word • Healthcare revenue cycle management experience • Experience problem solving across the revenue cycle in at least two areas including patient access, coding, AR recovery, denials management, charge capture, bad debt, or prior authorization • Experience managing enterprise healthcare clients • Must reside in the United States • Must have or be able to obtain authorization to work in the United States

🏖️ Benefits

• Flexible work hours when possible • 401(k) Retirement Savings Plan • Comprehensive Medical, Dental, and Vision Coverage • Paid Time Off • Paid Holidays • Pet Care Coverage • Employee Assistance Program (EAP) • Discounted services • Commission structure in addition to base salary

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