Customer Success Manager – Strategic

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• No salary listed.

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KNIME

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

KNIME is a company that provides a platform for URL shortening, QR code generation, and creating mobile-friendly landing pages. Their solutions are designed to enhance digital connections, allowing businesses to curate and track links, as well as customize URL domains to align with their brand. With powerful analytics and integration features, KNIME serves various industries including Retail, Consumer Packaged Goods, Hospitality, Media & Entertainment, Technology, Healthcare, Insurance, Financial Services, Professional Services, and Education. The KNIME Platform enables users to track and analyze link performance, making it easier to engage and connect with audiences and customers seamlessly. Their service offerings are beloved by a global customer base, supporting businesses of all sizes from small businesses to large enterprises.

📋 Description

• Guide named large enterprise customers through their entire journey from onboarding to integrating KNIME into daily workflows • Serve as a central point of contact and build strong customer relationships • Work with account managers and internal experts to translate customer goals into measurable value • Guide onboarding, enable users and administrators, accelerate time-to-value, and build adoption foundations • Translate usage into measurable outcomes, align on success metrics, and ensure continuous customer value • Run structured check-ins and business reviews, highlight progress, and define next steps • Build executive sponsor relationships and navigate multi-stakeholder, multi-business-unit organizations • Identify growth opportunities through usage patterns and stakeholder engagement • Partner with Account Executives to drive expansion • Ensure predictable renewals through early risk identification, value communication, and renewal planning • Manage strategic accounts or broader portfolios through structured, repeatable motions and automation • Manage escalations with Support and Product • Bring customer feedback to Product and coordinate with Sales Engineering, Professional Services, and partners • Drive customer adoption, satisfaction, retention, and growth outcomes

🎯 Requirements

• 7-8+ years in customer success, account management or technical consulting with enterprise software customers • Experience owning renewals and expansion • Proven experience building relationships with VP and C-level sponsors in large, complex organizations • Technical credibility with data analytics or ETL tools • Ability to discuss workflows, deployment and governance with practitioners and IT • Ability to translate product capabilities into real business outcomes • Ability to connect usage and adoption to tangible business results • Ability to build trust across stakeholders and navigate complex organizations • Ability to identify risks early, act on signals, and drive momentum • Ability to work closely with Account Managers, Sales Engineers, and technical teams

🏖️ Benefits

• Purpose-driven work helping organizations turn data into insights and make better decisions with an intuitive, open-source platform • Work with a diverse customer base, from mid-market companies to global enterprises across industries • Autonomy and collaboration with ownership of accounts and a supportive, experienced team • Learning and growth in an international environment with exposure to data analytics, AI, and customer success best practices • Subsidized gym memberships and sport offerings in selected locations • Hybrid and remote work options with flexible hours to support work-life balance

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