Bilingual Team Lead

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide intermediary service between Call Center Supervisor and Call Center Communicators • Support Business Unit Director, Operations Manager, Client Account Manager and Call Center Supervisor in all project business initiatives and objectives • Update training materials and conduct trainings as directed • Investigate inquiries and complaints and handle escalations • Inform Supervisor and Operations Team of all system failures/ slow-downs • Assist with call monitoring; provide timely feedback • Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements • Assist the management team with the compilation of individual monthly program metrics • Disseminate all project information/directives to the team • Lead by example, adhering to corporate compliance and demonstrating the values • Maintain excellent quality and productivity standards for all client projects • Accurately collect information required by individual programs • Complete and accurately document Adverse Events as per client and federal guidelines • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner • Display flexibility within department to maximize utilization

🎯 Requirements

• Bilingual- Spanish Speaking • Bachelor’s degree or equivalent work related experience • 2+ years of successful experience training or supervising within a Call Center operation preferred • Excellent verbal, written and listening communication skills • Adept at all applicable computer software, i.e., Word, Excel, and Outlook • Strong aptitude to learn new computer programs and client specific applications • Ability to join frequent meetings and calls without disruption or disconnecting • Outstanding customer service, communication, and interpersonal skills • Must possess the ability to train and motivate staff members • Must have stable, reliable, high speed home internet • Must have a designated separate home office space that is quiet and away from distractions

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning