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Onboarding Guide, Patient Enrollment, Spanish/English Bilingual

๐Ÿ”ฅ 0 minutes ago

๐Ÿ—ฃ๏ธ๐Ÿ‡ช๐Ÿ‡ธ Spanish Required

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Hera

11 - 50 employees

โš•๏ธ Healthcare Insurance

๐Ÿ‘ฅ B2C

Healthcare Insurance โ€ข B2C

Hera is a care management company that matches families with dedicated senior care experts (โ€œHeroesโ€) โ€” licensed social workers, nurses, and clinicians โ€” who coordinate medical care, insurance navigation, and community resources so older adults can age safely at home. Hera verifies Original Medicare coverage, delivers Chronic Care Management services covered by Medicare in participating states, handles hospital discharge planning, Medicaid appeals, medication access, and ongoing care coordination. Most clients pay $0 out-of-pocket and Hera focuses on seniors with chronic conditions, providing personalized, ongoing support and advocacy for families and clinicians.

๐Ÿ“‹ Description

โ€ข Guide families through the onboarding process - paperwork, documentation, insurance verification, scheduling โ€ข Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey โ€ข Coordinate between families and Hera's care team to ensure a clean handoff to their matched Hero

๐ŸŽฏ Requirements

โ€ข Must be fluent in both Spanish and English โ€ข Background in healthcare sales, care coordination, or customer success, especially with older adults or their families โ€ข Tech-savvy and energized by fast-moving environments

๐Ÿ–๏ธ Benefits

โ€ข 1099 flexibility โ€ข Enrollment bonuses

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