Onboarding Guide, Patient Enrollment, Spanish/English Bilingual

🕒 June 24

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🗣️🇪🇸 Spanish Required

Where this job comes from

Posted on Hera's careers page ↗Hera's careers page, not through a job board

First seen by Remote Rocketship June 24

Still open on Hera's site. Checked 4 hours ago.

Apply Now
Logo of Hera

Hera

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Hera is a care management company that matches families with dedicated senior care experts (“Heroes”) — licensed social workers, nurses, and clinicians — who coordinate medical care, insurance navigation, and community resources so older adults can age safely at home. Hera verifies Original Medicare coverage, delivers Chronic Care Management services covered by Medicare in participating states, handles hospital discharge planning, Medicaid appeals, medication access, and ongoing care coordination. Most clients pay $0 out-of-pocket and Hera focuses on seniors with chronic conditions, providing personalized, ongoing support and advocacy for families and clinicians.

📋 Description

• Guide families through the onboarding process - paperwork, documentation, insurance verification, scheduling • Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey • Coordinate between families and Hera's care team to ensure a clean handoff to their matched Hero

🎯 Requirements

• Must be fluent in both Spanish and English • Background in healthcare sales, care coordination, or customer success, especially with older adults or their families • Tech-savvy and energized by fast-moving environments

🏖️ Benefits

• 1099 flexibility • Enrollment bonuses

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