Licensed Team Lead

🕒 Yesterday

🇺🇸 United States – Remote

💵 $28 - $53 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide intermediary service between the Client Account Manager or designee and Call Center Communicators • Support leadership and Client Account Management with project business initiatives and objectives • Update training materials and conduct trainings • Investigate inquiries and complaints and handle program escalations • Inform the Supervisor and Client Account Management Team of system failures or slowdowns • Assist with call monitoring and provide timely feedback to Call Center Communicators • Develop ideas and suggestions for program improvements • Assist management with compiling individual monthly program metrics • Disseminate project information and directives to the team • Lead by example while adhering to corporate compliance and company values • Maintain quality and productivity standards and follow project scripts and guidelines • Collect required information and accurately document data in project databases • Document Adverse Events and Product Quality Complaints according to client and federal guidelines • Converse empathetically with callers and facilitate understanding of medical terminology • Perform administrative and non-telecommunication duties as needed • Protect patient privacy and confidentiality in accordance with HIPAA

🎯 Requirements

• Current U.S. healthcare professional license: R.N • 2+ years of successful experience training or within a leadership capacity within a Call Center operation preferred • Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology • Familiarity with liver disease progression, fibrosis staging, and cirrhosis risk • Ability to join frequent meetings and calls without disruption or disconnecting • Excellent verbal, written, and listening communication skills • Adept at Word, Excel, and Outlook • Strong aptitude to learn new computer programs and client-specific applications • Outstanding customer service, communication, and interpersonal skills • Ability to train and motivate staff members • Ability to safeguard patient privacy and confidentiality under HIPAA • Ability to work on multiple projects simultaneously • Willingness to adhere to company policies and Standard Operating Procedures

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Learning, leadership development, and career advancement support • Collaborative culture

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