Pharmacy Process Optimization Manager

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Lead pharmacy operations process optimization initiatives focused on improving workflow efficiency, systems utilization, operational scalability, service delivery, and overall performance across pharmacy services • Assess pharmacy operational workflows, procedures, and technology platforms to identify inefficiencies, operational gaps, bottlenecks, and opportunities for continuous improvement • Develop, maintain, and update pharmacy standard operating procedures (SOPs), workflow documentation, process maps, training materials, and operational best practices to support consistency, compliance, and staff effectiveness • Serve as a pharmacy systems super user by providing operational support, workflow guidance, troubleshooting assistance, and subject matter expertise for pharmacy operating systems and related technology platforms • Monitor operational performance, service levels, workflow metrics, and patient support activities to ensure timely, accurate, and patient-centered service delivery • Manage and resolve operational escalations related to workflows, systems, patient onboarding, referral progression, therapy initiation, and service-related concerns through cross-functional collaboration and root cause analysis • Leverage operational data, reporting tools, and pharmacy systems to identify trends, measure workflow effectiveness, support strategic decision-making, and recommend data-driven process improvements • Prepare operational reports, dashboards, presentations, and performance summaries for leadership review and ongoing operational planning • Partner with internal stakeholders to improve referral conversion, patient access, therapy initiation timelines, adherence support, and continuity of care through optimized operational workflows • Support operational integration, workflow design, systems optimization, implementation planning, training coordination, and readiness activities for new pharmaceutical products, programs, and operational initiatives • Collaborate with program leadership, implementation teams, pharmacy operations, patient support services, compliance, technology teams, and external partners to ensure operational alignment and effective execution of strategic initiatives • Identify systemic operational or technology-related issues and recommend corrective actions, workflow enhancements, and sustainable process solutions to leadership • Support audit readiness activities and ensure operational processes remain compliant with HIPAA requirements, pharmacy regulations, accreditation standards, organizational policies, and applicable regulatory requirements • Promote a culture of operational excellence, accountability, compliance, continuous improvement, and cross-functional collaboration throughout pharmacy operations • Partner with program leadership, implementation teams, pharmacy operations, and technology stakeholders to plan and execute transitions for existing pharmacy programs, ensuring operational readiness, process consistency, regulatory compliance, and uninterrupted service delivery • Support the health and wellbeing of the team through positive leadership and collaboration • Contribute to employee engagement, retention strategies, professional development, and consistent performance management practices

🎯 Requirements

• Bachelor’s degree in Business Administration or a related discipline required • 3–5 years of experience in pharmacy operations, specialty pharmacy, patient support services, healthcare operations, or process improvement environments required • Strong working knowledge of PrimeRx pharmacy management software required • Demonstrated analytical thinking, organizational ability, and problem-solving capability • Ability to manage multiple priorities in a fast-paced environment • Strong interpersonal and relationship-building skills • Excellent written and verbal communication skills with a strong work ethic • Determined to succeed and contribute in a collaborative environment • Valid driver’s license and clean driving record required • Ability to travel as necessary, including overnight and/or weekend travel • Experience supporting operational excellence, workflow optimization, systems implementation, and cross-functional collaboration preferred

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise, and impact • Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave • Company-paid holidays so you can rest, recharge, and focus on what matters most • Recognition programs, contests, and awards that celebrate your contributions • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued and your work makes a difference