BCT – Full Time

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inktel Marketing

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Inktel Marketing is a business process outsourcing (BPO) and contact center solutions provider that delivers multichannel customer support across phone, text, chat, email, and social media. The company combines people-centric culture, targeted training, coaching, and technology-driven software solutions to manage customer experience, e-commerce support, and industry-specific programs for clients in retail, education, government, healthcare, and consumer packaged goods. Inktel positions itself as a partner that scales operations, improves NPS, and integrates software and AI-enabled services to enhance client service outcomes.

📋 Description

• Communicate with customers in a proactive and professional manner • Respond to questions and provide information while exceeding customer expectations • De-escalate upset customers and explore all options to satisfy their needs • Identify the root cause of inquiries by asking probing questions and determining the best solution • Maintain required product knowledge to deliver best-in-class service • Complete three weeks of training Monday through Friday, 9am–5pm EST • Work a regular production schedule of 5 days per week, including Saturday or Sunday, for 40 hours per week

🎯 Requirements

• Proven track record of all STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship • Nimble thinking, high energy, passion, persistence, and resourcefulness • Strong desire to be helpful and take ownership to resolve customer situations • Empathetic and active listening • Excellent oral communication skills, including clear diction, tone, and proper grammar • Positive outlook and enthusiastic attitude • Conscientious team player • Driven by delivering results • Professional demeanor • Dependable and consistent, with a history of good attendance • Naturally curious with an aptitude for learning and understanding quickly • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Prior customer service/troubleshooting experience preferred • Fully fluent in English and Spanish or Creole • Must be available for training Monday through Friday, 9am–5pm EST for the first 3 weeks • Must work 5 days a week, including Saturday or Sunday, 40 hours per week • Must be willing to work evening shifts

🏖️ Benefits

• Opportunity for Performance/Bonus pay at $1 extra for every hour worked • Work from home • Training provided by the Inktel Team

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