
1 - 10 employees
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Inktel Marketing is a business process outsourcing (BPO) and contact center solutions provider that delivers multichannel customer support across phone, text, chat, email, and social media. The company combines people-centric culture, targeted training, coaching, and technology-driven software solutions to manage customer experience, e-commerce support, and industry-specific programs for clients in retail, education, government, healthcare, and consumer packaged goods. Inktel positions itself as a partner that scales operations, improves NPS, and integrates software and AI-enabled services to enhance client service outcomes.
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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1 - 10 employees
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Inktel Marketing is a business process outsourcing (BPO) and contact center solutions provider that delivers multichannel customer support across phone, text, chat, email, and social media. The company combines people-centric culture, targeted training, coaching, and technology-driven software solutions to manage customer experience, e-commerce support, and industry-specific programs for clients in retail, education, government, healthcare, and consumer packaged goods. Inktel positions itself as a partner that scales operations, improves NPS, and integrates software and AI-enabled services to enhance client service outcomes.
• Provide client support through voice and chat channels • Respond to client requests and inquiries by phone, chat, and email • Assist with product purchases, service and quality inquiries, order status, product information, account inquiries, programs, promotions, and technical issues • Transition between communication channels as needed • Demonstrate high standards for quality service • Maintain current product and procedural knowledge and assess industry trends • Work with quality and training teams to manage performance expectations • Communicate with Team Lead, Quality Advocate, Trainer, and manager for support and development • Maintain professionalism, courtesy, and business acumen in all client contacts • Accurately maintain the proprietary call center database by documenting client interactions • Adhere to schedules, deadlines, KPIs, and quality goals • Provide proactive and professional customer communication
• Bilingual English and Spanish preferred but not required • 2–3 years’ experience in a business/professional environment, preferably in the service industry • Comparable office environment experience encouraged • Self-starter able to manage workload efficiently • Exceptional written communication skills • Ability to deliver high-level client service under high volume • Strong grammar, punctuation, and written business acumen • Professional, upbeat, and engaging oral and/or written communication • Ability to develop relationships with clients, including in difficult situations • Ability to advise and counsel clients quickly and efficiently • Computer literacy and internet proficiency • E-commerce and online shopping experience preferred • Experience with Windows-based applications and client relationship management tools preferred, such as Instant Service • Excellent data entry skills and typing speed of 45–55 wpm minimum • Flexibility to work in a dynamic shift environment, including weekends and evenings • Punctuality and dependable attendance • Vacation blackout period applies during holiday and promotional periods • Equipment is not provided
• Performance-based bonus earning opportunity • Full-time seasonal W-2 employment • Remote work arrangement • 8-hour and 10-hour shifts available
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