Director of Customer Enablement

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

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INNERGY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

💼 Consulting

☁️ SaaS

💰 $44M Private Equity Round - Innergy on 2024-07

Manufacturing • Consulting • SaaS

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

📋 Description

• Build and lead INNERGY's customer enablement strategy across the post-sale customer journey • Define enablement for Customer Success, Professional Services, Onboarding, Customer Support, and customers • Build scalable programs improving product proficiency, adoption, utilization, and customer outcomes • Establish the customer enablement roadmap and measure effectiveness through KPIs • Develop role-based learning paths, onboarding, continuous learning, certifications, playbooks, documentation, FAQs, and job aids • Design customer-facing training, webinars, digital learning assets, walkthroughs, videos, office hours, and self-service resources • Lead targeted adoption campaigns for underutilized or strategic product capabilities • Establish release readiness processes and translate product updates into actionable guidance • Own governance and maintenance of product documentation and the enablement content ecosystem • Partner cross-functionally with Product, Customer Experience, Marketing, Sales, Engineering, and other teams • Measure enablement effectiveness using operational, customer, learning, and product data • Recruit, coach, and develop the Customer Enablement team • Provide reporting, recommendations, and insights to leadership • Support adoption of Microvellum capabilities and future strategic product investments

🎯 Requirements

• 8+ years of experience in Customer Enablement, Product Enablement, Customer Success, Professional Services, Product Management, Product Marketing, or a related field • Experience building and scaling enablement programs for complex B2B SaaS, ERP, or enterprise software solutions • Demonstrated success enabling customer-facing teams and customers to drive product adoption and business outcomes • Strong understanding of onboarding, implementation, adoption, value realization, and customer success • Experience partnering with Product teams and translating complex product capabilities into audience-specific learning experiences • Experience creating scalable learning programs, digital content, webinars, product documentation, knowledge resources, and self-service experiences • Exceptional cross-functional leadership and stakeholder management skills • Outstanding written, verbal, facilitation, and presentation abilities • Strong program management skills and ability to execute multiple strategic initiatives in a fast-paced environment • Experience using customer insights, product data, and business metrics to measure success and improve enablement programs • Customer-first mindset and passion for creating Raving Fans • Experience with ERP platforms, woodworking/manufacturing/construction/building products/industrial technology, or complex enterprise implementations is highly desirable • Experience with LMS, knowledge management platforms, digital adoption platforms, and Customer Success technologies is highly desirable • Experience with product migrations, integrations, acquisitions, platform transformations, release readiness, product analytics, or building an enablement function is highly desirable

🏖️ Benefits

• Remote work options • Flexible work environment • Employee wellbeing support • Reasonable adjustments/accommodations for individuals with disabilities • Inclusive and accessible workplace • Safe, supportive work environment • Equal opportunity employment