Patient Support Coordinator

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InnovaCare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

💰 Venture Round on 2019-01

Healthcare Insurance

InnovaCare Health is a healthcare provider offering high-quality senior healthcare services through a network of practices and providers across central and northern Florida. By understanding the unique health needs of their patients, they empower individuals to take control of their healthcare and live healthier lives. InnovaCare Health provides a variety of services, including transportation, diagnostic testing, telehealth, primary care, and specialized in-house services such as gynecology, nephrology, and cardiology. Their facilities also feature senior centers focused on social, physical, emotional, and intellectual needs, and offer comprehensive care coordination, ultrasound, and medical screening programs for early disease detection. With 24/7 on-call physicians and a commitment to community engagement, InnovaCare Health is dedicated to ensuring convenient and accessible care for all patients.

📋 Description

• Demonstrates a positive attitude and creates good relationships with team, patients, and guests • Achieves 90% target for inbound and outbound calls • Schedules patients as trained per Best Practice Scheduling guidelines • Accurately documents conversations in patients’ electronic medical record • Verifies appropriate insurance(s) on patients, when appropriate • Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance • Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality • Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines • Meets the performance and skill metrics of the position, which are subject to change • Manages large amounts of calls in a timely manner • Follows communication ‘scripts’ when handling various topics • Identifies and resolves issues by using active listening and problem-solving skills • Understands disposition codes • Performs all other duties as assigned.

🎯 Requirements

• One year telemarketing, call center, or sales experience • One year experience in a medical setting • Bilingual in English/Spanish required • High school diploma or GED equivalent • Excellent customer service phone skills • Effective written and oral communication skills • Teamwork orientation • Organized and ability to manage competing priorities • Knowledge of medical terminology • Expert in computer literacy in electronic health record • Ability to navigate between multiple computer programs/screens while assisting patients on the phone • Basic mathematical skills • Ability to react calmly and effectively in emergency situations required • Safe work practices in a clinic setting • Able to follow through with delegated tasks

🏖️ Benefits

• Required immunizations and vaccinations.