Senior Director, Product Services – RCM

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

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Innovaccer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

Healthcare Insurance • Artificial Intelligence • SaaS

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

📋 Description

• Own end-to-end commercialization of Innovaccer's managed services offerings. We need a product manager who understands RCM Services is the product. • Develop and maintain a comprehensive services catalog, including service descriptions, scope parameters, and delivery expectations • Author and manage SKU definitions aligned to how sales teams configure and quote services deals • Draft and maintain Statement of Work (SOW) templates that accurately reflect deliverables, timelines, and responsibilities • Define pricing structures and models, including per-transaction, per-claim, and outcome-based constructs • Partner with marketing to develop positioning, messaging, and collateral that drives services attach and pipeline • Lead the organizational effort to embed AI into the services delivery model. • Develop a structured adoption roadmap for AI and automation tooling across services operations • Build internal business cases that quantify efficiency gains, error reduction, and capacity impact • Drive change management by working directly with services team leads to build comfort with AI-assisted workflows • Establish adoption metrics and report on AI utilization, impact, and ROI to senior leadership • Identify where the services organization is losing time, accuracy, or throughput and map those gaps to specific AI or automation opportunities. • Conduct structured reviews of services workflows to surface inefficiencies in coding, authorization, documentation, and billing processes • Prioritize operational improvement opportunities by impact, feasibility, and strategic alignment • Develop the precise, detailed documentation that engineers and product teams need to automate or augment clinical and billing workflows with confidence. • Own the services automation capability roadmap, ensuring backlog reflects both strategic priorities and operational demand • Maintain weekly status reporting across commercialization and automation workstreams • Track activity, milestones, and blockers across cross-functional teams; escalate proactively • Build and manage project plans with clearly defined owners, timelines, and dependencies

🎯 Requirements

• 7+ years in health IT product management, services strategy, or RCM operations • Deep familiarity with revenue cycle workflows: prior authorization, medical coding & CDI and denial management • Working knowledge of payer operations, including EDI X12, FHIR R4, and DA Vinci implementation guides • Hands-on experience with services commercialization — pricing, SKU design, SOW development, or go-to-market • Outcomes-based commercialization and growth enablement. • Demonstrated experience documenting workflows for automation development or AI-assisted automation • Human in the loop design experience a plus. • Ability to evaluate automation feasibility and articulate trade-offs between RPA, rule-based logic, and ML approaches • Experience driving adoption of new technology within clinical or operational teams • Proven ability to lead cross-functional initiatives without direct authority — influence as the primary lever • Executive-level communication skills; equally effective in a board room and a sprint review • Strong written skills for producing SOWs, service descriptions, workflow specs, and business cases • Strong project management instincts with a track record of delivering complex, multi-stakeholder programs • Disciplined in reporting, tracking, and escalation — nothing falls through the cracks • Comfortable operating in a high-growth, fast-moving environment where structure is built, not inherited.

🏖️ Benefits

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays — because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins — big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.