Scheduling Coordinator

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InnovAge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

InnovAge is a provider of the Program of All-inclusive Care for the Elderly (PACE) that helps frail seniors remain independent and age in their own homes with dignity. As the largest PACE provider by participants served, InnovAge delivers comprehensive, coordinated services including primary care, nursing, behavioral health, therapies, transportation and care coordination to support seniors' medical and daily living needs.

📋 Description

• Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians • Prioritize appointment scheduling based on Expected By Date and clinical urgency • Collaborate daily with clinical teams to manage participant flow and ensure timely access to care • Meet or exceed scheduling productivity standards • Accurately document appointment data and updates in Epic • Liaise between participants, caregivers, providers, and external specialist offices to coordinate care and resolve scheduling conflicts • Notify participants and families of appointment details • Schedule complex medical appointments and coordinate referrals and specialty care services • Obtain and track consultation notes and diagnostic testing results • Manage clinic-based scheduling workflows and participant care coordination activities • Perform front-office clinic support, including participant check-in and appointment management • Prepare and coordinate authorizations for specialty referrals and services • Document scheduling activities and participant interactions within the EMR • Collaborate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff • Participate in IDT meetings as appropriate • Coordinate schedule changes, transportation adjustments, medically necessary escorts, and coverage needs • Support internal audits, quality reviews, and process improvement initiatives • Perform other duties assigned by the Regional Scheduling Manager

🎯 Requirements

• 1+ year of administrative, clerical, and medical administrative experience including filing, record keeping, data entry, and customer service • 1+ year of scheduling experience • Recent medical scheduling experience within the last 1–2 years of employment • 3–5 years of customer service experience • Remote work experience • Knowledge of medical terminology • Experience with EMR • Ability to perform essential duties satisfactorily • Preferred: clinic healthcare experience in a geriatrics setting • Preferred: experience as a Nursing Assistant in home care, long-term care, daycare, or group home • Preferred: experience using Epic EMR • Florida applicants must undergo background screening through the Florida Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Medical/dental/vision insurance • Short- and long-term disability insurance • Life insurance and AD&D • Supplemental life insurance • Flexible spending accounts • 401(k) savings / 401(k) plan with company match • Paid time off • Company-paid holidays • Equal opportunity and affirmative action workplace • Diverse and inclusive workplace • Patient-centered care model • Work alongside talented, respectful, and passionate colleagues