Veterinary Client Care, Pharmacy Specialist

🔥 53 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Innovetive Petcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2015-01

Healthcare • Consulting • Logistics

Innovetive Petcare is a company that partners with veterinary clinics across the United States to enhance the veterinary lifestyle and practice. They focus on handling business operations such as HR, payroll, marketing, and training, allowing veterinary teams to concentrate on providing exceptional medical care to pets and their owners. Innovetive Petcare invests in the development and well-being of veterinary staff by promoting a strong company culture, offering generous benefits, and ensuring opportunities for continuous professional growth. They aim to build strong community ties and maintain the local essence of veterinary practices while supporting them with behind-the-scenes management.

📋 Description

• Support Innovetive Petcare’s national network of veterinary hospitals through a centralized veterinary call center. • Manage high-volume inbound and outbound calls concerning pharmacy requests, appointment scheduling, and client inquiries. • Support online veterinary pharmacy services, including prescription coordination and client education. • Schedule and manage appointments across multiple veterinary hospitals. • Perform telephone triage and route urgent and non-urgent inquiries appropriately. • Communicate with clients via phone, SMS, and email. • Document interactions accurately in electronic medical records (EMR) and communication systems. • Adapt communication style to represent each hospital’s culture. • Collaborate with hospital teams to improve workflows, resolve issues, and enhance client experience. • Meet call center KPIs for response time, accuracy, and client satisfaction. • Report to Amy Ament.

🎯 Requirements

• 2+ years of veterinary experience (required) – technician, assistant, or client service roles. • Strong knowledge of veterinary terminology, hospital workflows, and common medications. • Prior experience in a call center, remote customer service, or client-facing role preferred. • Proficiency with veterinary practice management software (PIMS) and Microsoft Office. • Excellent written and verbal communication skills across phone, text, and email. • Ability to multitask and stay organized in a remote, high-volume environment. • Detail-oriented with strong documentation and problem-solving skills. • Compassionate, proactive mindset with a focus on client satisfaction and patient care. • Full-time availability with rotating Saturdays required.

🏖️ Benefits

• Health, dental, vision, and life insurance. • Paid time off (PTO). • Paid parental leave. • 401k retirement plan with company match. • Employee discounts and perks. • Training, continuing education, and career development opportunities. • Free annual subscription to Calm Health. • Culture first company where FUN is a core value! • Opportunity to support a national network of veterinary hospitals. • Collaborative, growth-oriented team environment. • Make a direct impact on the client and patient experience.

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