Part Time Support Specialist I

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $19 - $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Inogen

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

⚕️ Healthcare Insurance

💰 $20M Venture Round on 2012-04

Healthcare Insurance • Medical Devices • Healthcare

Inogen is a global leader in portable oxygen technology, dedicated to innovating and improving oxygen concentrators for better patient outcomes. Since 2001, Inogen has developed multiple generations of portable oxygen concentrators (POCs), each more powerful and efficient than the last. The company's POC solutions provide flexibility and mobility to patients with oxygen therapy needs, with products offering significant battery life and ease of use. Inogen's devices are backed by peer-reviewed clinical research, ensuring their effectiveness and reliability. With a presence in over 59 countries, Inogen remains at the forefront of the global oxygen therapy market through its commitment to quality and patient-centric design.

📋 Description

• The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. • Support the local Referral Development Manager (RDM). • Pick up and deliver respiratory equipment to patients in their homes or other specified locations. • Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance. • Gather customer information and fulfill customer needs, educate the customer where applicable. • Maintain customer care quality while acting professionally. • Complete paperwork relating to deliveries, pick-ups & testing. • Operate non-commercial vehicle carrying medical equipment. • Abide by applicable motor vehicle laws and demonstrate safe driving practices throughout employment.

🎯 Requirements

• High School diploma or equivalent, required. • 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred. • Intermediate knowledge/proficiency in Microsoft Office, required. • State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required for Level II. • 2 years’ experience in home medical equipment industry (oxygen therapy or respiratory), preferred for Level II. • Licensed or Registered Respiratory Therapist or registered Nurse, required for Level III. • 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred for Level III.