PT Customer Care Representative

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🔥 0 minutes ago

🎰 Nevada, Ohio, +6 more states – Remote

🎰 Nevada – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $19 - $21 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Superfeet Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1977

⚕️ Healthcare Insurance

🧘 Wellness

🛒 Retail

Healthcare Insurance • Wellness • Retail

Superfeet Worldwide is a company specializing in custom insoles and foot care products designed to improve comfort and performance for various activities including running, hiking, and workplace settings. They utilize innovative 3D printing technology to create personalized insoles that match the unique contours and movement patterns of each customer’s feet. Committed to sustainability, Superfeet donates a portion of their sales to initiatives promoting access to movement for future generations.

📋 Description

• Deliver Exceptional Customer Experiences • Serve as the front line of the Superfeet brand across phone, email, chat, and social channels • Guide customers on product features, fit, and benefits with confidence and care • Resolve inquiries and issues quickly, accurately, and empathetically • Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality) • Own Order Accuracy & Execution • Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM) • Process consumer and retail orders with precision and urgency to meet Service Level Agreements • Partner with warehouses and 3PL providers to ensure timely fulfillment • Support international shipments, including documentation, VAT, customs, and Incoterms (training provided) • Proactively manage backorders, holds, and inventory-related issues • Process returns, warranties, and credit memos • Support Sales & Business Operations • Coordinate promotional and sales orders (PGA, POP, and more) • Assist with account onboarding, reactivation, and distributor requests • Maintain clean, compliant account data across systems • Drive Continuous Improvement • Identify trends and share insights to improve the global customer experience • Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product • Contribute to knowledge base content, FAQs, and self-service tools • Test and provide feedback on new processes, tools, and systems • Keep Things Running Smoothly • Support day-to-day administrative needs and special projects as needed • Participate in ongoing product education and internal training

🎯 Requirements

• 2+ years in customer service, order management, or related roles • Retail, sales, or specialty store experience preferred • Experience with Microsoft Dynamics 365 strongly preferred • Technical Skills Experience with CRM systems (Microsoft Dynamics 365 preferred) • Proficiency in Microsoft Office • Familiarity with order management and fulfillment workflows • Exposure to omnichannel tools (phone, email, chat, social) • Basic international shipping knowledge is a plus

🏖️ Benefits

• 100% employer-paid medical, dental, vision, life insurance + EAP • Generous holidays and sick leave • 401(k) with employer match (Traditional or Roth) • Free Superfeet products (yes, really)