Patient Relations Specialist

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $30 - $49 / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inova Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Inova Health is Northern Virginia’s leading nonprofit healthcare provider, offering world-class clinical excellence to communities with a warm, human touch. With over 22,000 team members, Inova serves more than 2 million individuals annually across various specialties, including cancer, neurology, and gynecology. The organization is recognized for excellence by various authoritative bodies, including the Centers for Medicare and Medicaid Services and U. S. News & World Report. Their comprehensive services include hospital care, emergency services, outpatient care, and more, making them a vital healthcare partner for many.

📋 Description

• Act as the primary point of contact for patients and families, addressing inquiries and concerns • Resolve patient complaints and grievances through investigations, chart reviews, mediation, and written feedback • Facilitate meetings between patients, families, and healthcare providers • Monitor patient feedback and identify trends to improve patient satisfaction and experience • Provide notary services for patients and families • Educate patients about resources, services, support programs, rights, responsibilities, ADA regulations, and accessible communication methods • Assist with policy development and compliance related to patient relations, privacy, and Joint Commission grievances • Maintain confidential records of complaints, grievances, actions, and resolutions • Collaborate with nursing, medical staff, leadership, billing, quality, compliance, legal, safety, ethics, and community/governmental organizations • Advocate for patients and assist with advance directives, powers of attorney, informed consent, end-of-life preferences, financial services, insurance regulations, and pay errors

🎯 Requirements

• Certified Notary within 3 months of hire • Two years of relevant experience • Bachelor's Degree • Knowledge of Americans with Disabilities Act (ADA) regulations and accommodations • Knowledge of healthcare regulations and best practices • Ability to maintain confidentiality of patient records and information • Ability to navigate financial services and insurance regulations • Full-time availability

🏖️ Benefits

• Professional development opportunities • Equal Opportunity employment