Senior Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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inriver

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

inriver is a successful, market-leading SaaS company that empowers B2B and B2C enterprises with its Product Information Management (PIM) solution, facilitating the entire product journey from sourcing to decommissioning. With its composable PIM solution, inriver connects seamlessly to digital ecosystems, enhancing product data management and maximizing profitability for over 1,600 global brands. Headquartered in Malmö, Sweden, inriver maintains a commitment to innovation and customer success, ensuring that their solutions evolve alongside their clients' needs.

📋 Description

• Own the ongoing relationship for a portfolio of customers as primary point of contact, trusted advisor, and internal advocate • Act as a hands-on Inriver Super User/product expert, guiding customers through platform features and everyday tasks • Own the customer relationship after Go-Live and drive platform adoption • Translate customer goals into Success Plans with measurable milestones and review them through regular Business Reviews • Identify and mitigate account risk to prevent churn • Recognize expansion opportunities and partner with Account Management on renewals and growth conversations • Act as the voice of the customer internally by sharing adoption blockers and product feedback with Product and Support • Stay current on industry trends and share relevant knowledge through best-practice sessions and walkthroughs • Monitor escalations and technical issues affecting accounts and elevate them to appropriate teams

🎯 Requirements

• 5–8+ years in Customer Success, Solution Consulting, application/product support, or a customer-facing SaaS role where deep product knowledge was central to the job • Willingness and proven ability to become a Super User/Administrator-level expert in Inriver, or demonstrable expertise as a power user/admin in a comparable PIM, DAM, MDM, PXM, or enterprise SaaS platform • Genuine curiosity to learn the product inside-out and work hands-on in the platform with customers • Experience driving product adoption and measuring success through usage, KPIs, and value realization • Solid grasp of product information management concepts, including data models, taxonomy, enrichment, syndication, and workflows, or aptitude to master them quickly • Strong written and spoken English; able to present, teach, and influence at all levels of a customer organization • Ability to manage multiple accounts, track detail, follow up reliably, and take initiative in a fast-paced environment • Bachelor’s degree or equivalent practical experience