Customer Success Specialist

Job not on LinkedIn

🕒 July 10

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

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InsCipher

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

InsCipher is a B2B software and services company that simplifies surplus lines tax calculation, filing, and payment for insurance industry participants. It offers a SOC-2 certified SaaS platform (InsCipher Connect®), fully-managed filing services, and developer APIs (Tax Calculator API, Tax Docs API) to help MGAs, brokers, retail agencies, and carriers automate tax compliance and reporting across U. S. states and territories.

📋 Description

• Handle inbound requests and respond promptly to support calls, chats, and emails • Assess, categorize, and reassign support requests to internal team members as needed • Troubleshoot and diagnose system or service issues • Advocate for customers by capturing feature requests and feedback • Leverage impeccable customer service skills through phone, email, and chat interactions • Work cross-functionally to assess and improve internal processes • Demonstrate fundamental understanding of customer service best practices • Manage customer escalations with empathy and professionalism • Track client interactions, maintaining detailed records of communications and action items • Build domain expertise and grow industry knowledge

🎯 Requirements

• Bachelor’s degree preferred • 1+ years’ experience in customer service • Excellent written and verbal communication skills • Strong technical aptitude and organizational skills • Proficient with the Office Suite • Knowledge of surplus lines tax filing a plus • Excellent interpersonal skills

🏖️ Benefits

• Health, dental, and vision plans • Amazing work-life balance with 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life