Help Desk Specialist

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $48k - $54.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Insperity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Insperity is a U. S. -based provider of HR outsourcing and workforce-management solutions that help businesses of all sizes manage payroll, benefits, compliance and talent. As a professional employer organization (PEO), Insperity offers full-service HR solutions (Insperity HR 360), streamlined payroll and workforce platforms (HR Core, HR Scale), plus additional services like contractor management, talent acquisition, retirement and insurance services, and employee perks. The company combines HR technology with outsourced HR expertise to support small, midsize and larger businesses in reducing HR admin, mitigating compliance risk and improving employee experience.

📋 Description

• Provide first-tier support for technology-related issues. • Enter call data and trouble ticket reports into a database. • Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches. • Track processes to ensure unresolved tickets are escalated appropriately according to established guidelines and procedures. • Maintain current knowledge of relevant product offerings and support policies to provide technically accurate customer solutions. • Attend training sessions and assist in training workshops. • Participate in team projects that enhance help desk service quality or efficiency. • Assist with special product-related issues as needed. • Maintain a high level of client trust and confidence in the group’s knowledge of and concern for client needs.

🎯 Requirements

• High School Diploma or equivalent is required. • Three to five years of experience in computer systems, IT support, or IT help desk environment is required. • Excellent customer service and interpersonal skills. • Telephone etiquette and ability to use customer service standards and follow guidelines. • Ability to help others interpret policy. • Thorough understanding of trouble ticket process. • Excellent organizational skills. • Strong oral and written communications skills, both technical and non-technical. • Basic understanding of telecommunications, network, and desktop knowledge, including PBX, voice mail, peripheral devices, AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, Mac Operating Systems, Microsoft M365 and Teams, Ethernet, TCP/IP, and IP. • Ability to communicate tactfully and effectively, verbally and in writing. • Ability to maintain effective work relations. • Familiarity with modern office methods, practices, procedures, equipment, filing systems, and business letter writing. • Competence in correct English usage, grammar, spelling, punctuation, and arithmetic.

🏖️ Benefits

• Flexible work arrangements • Continuous learning programs • Mentorship opportunities • Ongoing training • Generous paid time off • Medical benefits • Dental benefits • Vision benefits • Health and wellness support • Paid volunteer hours