Associate Manager, Restaurant Experience – Testing & Execution

🔥 0 minutes ago

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $77.5k - $129.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

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Inspire

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

👥 B2C

📱 Media

🛒 Retail

B2C • Media • Retail

Inspire is a company operating under the umbrella of Inspire Brands, Inc. , which owns and manages several popular restaurant brands including Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC. Inspire focuses on delivering stories and updates about its franchise brands, engaging the community with initiatives like supporting education and fostering positive impacts. The company helps in crafting and sharing experiences through its diverse range of restaurant offerings, promotions, and community-focused events.

📋 Description

• Support execution of new products, processes, and operational initiatives in Baskin-Robbins shops • Identify operational gaps, risks, and complexity; escalate with actionable recommendations • Gather feedback and ensure operational learnings are incorporated into rollout plans and execution guidance • Support the Innovation to Market (ITM) process from concept through operational handoff • Support testing and validation of new menu items, smallwares, equipment, and cake operations • Partner with cross-functional teams to ensure solutions align with operational guardrails and existing workflows • Assist in planning and executing lab testing, in-shop pilots, and operational validation for products, packaging, equipment, and process changes • Capture and document test learnings, including operational complexity, execution steps, speed, equipment needs, and training implications • Support development of clear recommendations (proceed, refine, or stop) based on operational feasibility • Create and maintain job aids, test recaps, and operational guides to support execution • Support development of launch readiness materials to enable on time execution in shops • Ensure documentation reflects current brand standards and operational guardrails • Partner with Operations, Field Teams, Franchisees, Culinary, Category Management, Supply Chain, Training, Marketing, and other stakeholders • Support initiatives tied to Guest Experience, CMX, training content, and execution improvement • Coordinate with system and digital teams to ensure end-to-end restaurant readiness

🎯 Requirements

• Bachelor’s degree preferred or equivalent restaurant operations experience • 2–5 years of experience in restaurant operations, field support, training, testing, or operations services roles • Experience in a franchise-based environment preferred • Ability and willingness to travel to support in-shop testing and execution • Strong operational mindset with a focus on execution and scalability • Strong organization, attention to detail, and follow-through • Clear written and verbal communication skills • Ability to work cross-functionally with franchisees, field teams, vendors, and internal partners. • Cake decorating skills are a plus, but not required

🏖️ Benefits

• Employees (and their families) may elect to be covered by medical, dental, vision, and basic life insurance • can enroll in our company’s 401K plan • Employees receive a PTO plan plus up to 13 paid holidays throughout the calendar year • are eligible to participate in the company bonus program