Customer Success Manager – Eastern Germany

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🕒 April 27

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instagrid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚡ Energy

Energy • Construction • Events

Instagrid is a company that develops advanced portable power supplies, providing reliable and sustainable power solutions across various industries. Their innovative products, such as Instagrid ONE, Instagrid GO, and Instagrid LINK, aim to replace traditional combustion generators, offering cleaner and more efficient energy alternatives. With a focus on reducing greenhouse gas emissions and operational costs, Instagrid is reshaping how businesses leverage portable energy for their operations.

📋 Description

• Ensure a smooth onboarding process by guiding customers through setup and optimal use of our products • Promote product adoption and customer satisfaction through proactive, value-focused customer care • Identify upselling and cross-selling opportunities and work closely with Sales to realize them • Monitor key customer-health metrics and take proactive measures to minimize risk and prevent churn • Resolve customer issues and coordinate with internal teams to deliver fast and effective results • Collect customer feedback and share relevant insights with Product and Engineering teams for continuous improvement • Conduct regular business reviews with key accounts to demonstrate value, align goals, and strengthen partnerships • Maintain thorough, up-to-date documentation of all customer interactions in the CRM system

🎯 Requirements

• 2–5 years of professional experience in Customer Success, Account Management, or a comparable customer-facing role • Strong communication and teamwork skills in German and English • Ability to manage multiple stakeholders concurrently and prioritize tasks effectively • Strong problem-solving skills and a proactive, solution-oriented approach • Practical experience with CRM systems (e.g., Salesforce, HubSpot) • High level of ownership, reliability, and consistent execution • Comfortable working in a dynamic, fast-paced startup environment

🏖️ Benefits

• Competitive compensation package with fixed and variable components (including an additional bonus for overachieving targets) • Flexible working hours and the possibility to work remotely • 30 days of vacation • 5 additional special leave days for significant personal occasions • Company car (electric), available for private use including weekends • Company-provided laptop (macOS or Windows) and smartphone (Apple)