Customer Success Manager

🕒 April 24

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DEMICON - AWS, Atlassian and monday.com Solution Partner

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51 - 200 employees

DEMICON is a multi-award winning IT service provider founded in 2008 and one of the leading AWS, monday.com and Atlassian Platinum Enterprise Solution Partners in the DACH market. DEMICON has built a legacy based on deep technical expertise and strategic thinking, combined with a people-first approach.

📋 Description

• You primarily advise customers on how to use AI and automations to eliminate manual workflows and make their internal processes scalable. • You enable customers to translate business challenges into technically sophisticated, automated solutions within their ecosystem. • With your technical understanding and a "problem-solving-first" mentality, you build deep trust and show how the tool can exponentially accelerate customers' progress toward their goals. • You navigate customer organizations confidently to uncover opportunities for digital transformation and the adoption of new technologies. • You leverage usage data and insights to develop communication strategies that scalably promote technical maturity and the expansion of the customer relationship. • You run targeted workshops and training sessions. Your goal is for customers not only to use their new solutions but to love them and master them confidently.

🎯 Requirements

• 3+ years in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting. • Technical affinity: you understand how APIs work, how data flows between systems, and how to analyze integration logic. • Change management DNA: experience guiding organizations through software transitions or process optimizations (transformation management). • Executive presence: outstanding communication skills to establish technical credibility with both end users and C-level executives. • Analytical mindset: you enjoy using data to identify opportunities in your customer portfolio and plan the next "big win." • Adaptability: a positive, high-energy attitude with the ability to thrive in a fast-paced, constantly evolving technological environment. • Nice to have: experience in strategy consulting or business process mapping. • Language skills: you have very good German (C1) and good English (B2).

🏖️ Benefits

• Remote work – 100% location-independent work is not a new trend for us but a core part of our work philosophy. • Trust-based working hours – we have no mandatory office attendance and no core working hours. • Equipment of your choice – modern collaboration tools and software, laptop, phone, and home office setup are all provided. • 30 vacation days – because your rest matters to us. • BahnCard 25 – even with remote work, we want it to be easy for you to meet your team. • Opportunity to shape your role – your voice is heard. One of our latest initiatives, started by a colleague, became an NGO project! • Like to stay active? So do we! Whether Urban Sports Club, EGYM Wellpass, yoga, or running – we love movement and support you in staying active!