Senior Client Success Specialist

🔥 16 hours ago

🌵 Arizona, California, +23 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InStride

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

👥 HR Tech

Education • HR Tech

InStride is a company that partners with organizations to provide career-aligned, debt-free education programs for employees. By offering strategic design and a flexible platform, InStride supports talent development, enhances employee engagement, and improves talent acquisition. Their solutions include tuition reimbursement, diversity, and inclusion initiatives, which help to build a skilled and resilient workforce in a rapidly evolving workplace. InStride's clients experience significant benefits, such as higher promotion rates, increased employee retention, and improved return on investment (ROI). Notable partnerships include collaborations with companies like Amazon to expand education opportunities for employees across various sectors.

📋 Description

• Support partner relationships and growth strategy, annual targets, retention, impact objectives, expansion opportunities, and client satisfaction • Serve as relationship manager, primary client liaison, and account owner for specialty, scholarship-only client accounts • Support account strategy and program management, including technical issue resolution, learner support, billing, communications, legal items, and general Q&As • Deliver yearly business reviews and assess account growth opportunities • Analyze customer health metrics, run NPS surveys, and gather partner feedback • Maintain client updates and documentation through Salesforce, client notes, internal channels, and other sources • Build presentation materials for internal and external meetings • Nurture and renew existing accounts and drive revenue maintenance and generation through learner enrollments and account growth • Identify, track, analyze, and communicate success metrics • Facilitate operational elements of client program design for maintenance and expansion • Develop client stakeholder relationships and lead client initiatives • Set and achieve enrollment, retention, engagement, and partnership health goals • Develop subject matter expertise in the learner experience and identify barriers and opportunities • Collaborate with marketing, product, academic partnerships, sales, and support teams • Synthesize feedback to advise decision-making and product strategy

🎯 Requirements

• Candidates must be located in AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, LA, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, or WI • 2+ years of experience in corporate client success and/or corporate client services role • Customer-first mentality focused on building and nurturing lasting relationships • Excellent independent judgment • Creative problem-solving ability for complex customer challenges • Outstanding interpersonal, verbal, and written communication skills • Bias for speed and action with high analytic accuracy and attention to detail • Flexible and willing to travel as needed, up to 10%

🏖️ Benefits

• 2,800+ online certificate and degree programs through the Step Forward program, with tuition covered upfront starting Day 1 • 401(k) plan with company match • Flexible vacation policy • Paid family leave • Best-in-class health care benefits