Clinical Retention Specialist – South-FL, GA, SC, TN

🕒 July 10

🐊 Florida, South Carolina, +1 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy. • Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms. • Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. • Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. • Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations. • Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience. • Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.

🎯 Requirements

• Bachelor’s degree required. • Active, professional clinical credentials required, such as: o Registered Nurse (RN) • 3+ years of experience training and/or supporting insulin pump patients. • Direct experience working with healthcare providers in a diabetes care setting. • Current Certified Diabetes Care and Education Specialist (CDCES) credential required. • Ability to maintain all required professional licensure and Omnipod product certifications. • Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs