Clinical Retention Specialist

🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Strengthen long-term adoption of Omnipod products and improve outcomes for people living with diabetes • Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting • Educate customers and healthcare providers on Omnipod data and reporting tools • Resolve routine and moderately complex issues and escalate matters outside established guidelines • Conduct proactive retention outreach, assess satisfaction, reinforce product value, and resolve concerns • Use clinical retention selling techniques to influence continued Omnipod use • Identify disengagement or churn indicators using data assessment and analytics • Collaborate with Customer Success teams on targeted retention strategies • Assess barriers to therapy continuation and apply patient-centered solutions • Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations • Partner with healthcare providers to align education with treatment plans • Collaborate with clinical services, field teams, sales leadership, Customer Success, Marketing, Data Insights, and Voice of the Customer teams • Identify and communicate regional trends, risks, and opportunities • Contribute to educational tools, customer journeys, and targeted retention campaigns • Support clinicians and customers with clinical software and digital diabetes management tools • Document customer interactions, outcomes, and next steps in Salesforce • Review engagement data, usage patterns, and retention metrics • Participate in data-driven initiatives to improve regional retention performance and program effectiveness

🎯 Requirements

• Bachelor’s degree required • Active professional clinical credential required, such as Registered Nurse (RN) or Registered Dietitian (RD) • 3+ years of experience training and/or supporting insulin pump patients • Direct experience working with healthcare providers in a diabetes care setting • Current Certified Diabetes Care and Education Specialist (CDCES) credential required • Ability to maintain required professional licensure and Omnipod product certifications • Effective and persuasive communication with diverse audiences via phone and virtual platforms • Expertise in diabetes technology and data interpretation • Proficiency in Microsoft Office and Salesforce • Ability to live in the assigned geographic region • Ability to work scheduled shifts, including occasional evenings, weekends, and holidays • Limited travel as needed

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Incentive compensation eligibility • Home workspace meeting company security and productivity standards