AI Agent Engineer

🕒 April 7

⛰️ Colorado, Florida – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IntelePeer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤖 Artificial Intelligence

📡 Telecommunications

🔌 API

💰 $140M Private Equity Round - IntelePeer on 2024-07

Artificial Intelligence • Telecommunications • API

IntelePeer is a provider of rapidly deployable communications solutions and a Conversational AI Platform that enhances customer communications and support. The company offers Agentic AI capabilities that integrate with existing infrastructure, and provides no-code templates, low-code options, co-creation services, and developer APIs to accelerate time-to-value for businesses. IntelePeer targets enterprise and B2B customers seeking programmable communications, AI-driven interactions, and easy integration into their systems.

📋 Description

• Build, configure, test, and deploy AI voice agents for patient-facing healthcare interactions • Configure conversational flows, NLU intent models, business rules, slot-filling patterns, and multi-turn dialogue structures in the IntelePeer SmartFlow platform • Translate approved healthcare workflow designs into precise, testable agent configurations • Identify ambiguities and escalate design gaps to the Director and Workflow Solutions team • Use AI-assisted development tools to accelerate builds and identify conversational-flow coverage gaps • Build and maintain real-time integrations with EHR/PM platforms including Dentrix, Dentrix Ascend, Epic, and athenahealth • Implement API authentication, error handling, retry logic, and data transformation • Test integrations against edge cases, missing data, latency, and failure scenarios • Conduct functional, boundary-condition, integration, and end-to-end testing before formal QA • Collaborate with QA Engineers to develop test cases, reproduce defects, and validate fixes • Maintain configuration change logs, integration specifications, and known-limitations documentation • Contribute to testing frameworks and engineering quality best practices

🎯 Requirements

• Bachelors in computer science or relevant industry • Prior experience in healthcare technology • Working knowledge of EHR/PM platforms • Understanding of HIPAA data handling requirements • Familiarity with IntelePeer SmartFlow, Genesys, Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms • Hands-on experience with LLM-based agent development, prompt engineering, and retrieval-augmented generation (RAG) in production contexts • Experience with ASR/TTS configuration, telephony integration, DTMF handling, and latency-sensitive response tuning • Background contributing to engineering standards such as testing frameworks, build checklists, documentation templates, or reusable component libraries • Applicants must be authorized to work for any employer in the U.S. • Must be able to perform sedentary computer-based work and frequent speech communication and hearing

🏖️ Benefits

• Unlimited Vacation for exempt employees • Paid Holidays • Competitive medical, dental & vision insurance for employees and their dependents • 401K Retirement Plan • Stock Options • Company-paid life insurance • Health & Flexible Savings Accounts • Cell phone, gym, and internet reimbursement • Paid Parental Leave • Tuition Reimbursement • Employee Assistance Program (EAP) • Free snacks (Denver, and or Fort Lauderdale) • Fun events (virtual and in-person)