Customer Success Manager

🕒 May 20

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intenseye

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

🔒 Cybersecurity

💰 $25M Series A on 2021-09

Artificial Intelligence • Enterprise • Cybersecurity

Intenseye is a technology company that specializes in enhancing workplace safety through AI and computer vision. Their platform provides real-time monitoring and analysis of safety hazards, enabling organizations to identify and mitigate risks effectively. By integrating with existing surveillance systems, Intenseye empowers environmental health and safety (EHS) teams across various industries to improve safety outcomes and reduce incident rates through data-driven insights.

📋 Description

• Be the trusted advisor and advocate for new US and global customers • Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform • Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities • Collaborate cross-functionally to drive customer adoption and support successful renewals • Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability • Monitor customer health and develop risk mitigation plans • Resolve customer inquiries by connecting them with the right teams and resources • Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment

🎯 Requirements

• Professional experience as a Customer Success Manager within a SaaS company • Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization • Comfortable working in a geographically distributed, fast-moving team • Available to work on-site in NYC (Chelsea) 3 days per week • Experience in or strong understanding of the manufacturing, industrial, warehouse or operational environments • Experience in AI tools and workstreams • Startup mindset: High ownership, high velocity, pragmatic judgment. • Willingness to travel up to 20% to customer sites.