Customer Success Manager

🕒 May 18

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Torch Dental

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Torch Dental is an all-in-one platform that enables dental practices to efficiently manage, order, and budget their supplies. Serving over 3,000 dental practices, Torch Dental offers AI-powered inventory dashboards and centralized ordering systems that help practices save over 16% on supplies. The platform addresses the challenges of managing multiple suppliers and spending by providing price transparency and customizable inventory solutions. Torch Dental supports various specialties within dentistry such as orthodontics and pediatrics, ensuring cost-effective and streamlined operations across practices.

📋 Description

• Own a portfolio of more complex customer accounts from onboarding through early adoption, ensuring a smooth and supportive experience. • Drive product usage and value through regular check-ins, education, and support touchpoints. • Understand customer goals and challenges and ensure Torch is delivering on their needs. • Track account health, flag potential risks early, and surface retention concerns to the team. • Help customers get the most out of Torch’s features—especially those related to cost savings, time efficiency, and vendor consolidation. • Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.) • Run quarterly practice reviews with customers for goal alignment and consultation on how to continuously maximize their success on the platform. • GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over time

🎯 Requirements

• 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role • Strong communication and relationship-building skills • Comfortable with having significant phone and video call time with customers for relationship management • Comfort with using data and insights to drive conversations • A proactive, detail-oriented mindset with a focus on customer value • Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed team

🏖️ Benefits

• Medical and dental coverage with Aetna • 401k benefits with Empower • Unlimited paid time off (PTO) • Maternity and Paternity leave • Commuter benefits for hybrid employees • Fully stocked pantry and fridge for hybrid employees • An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes