
201 - 500 employees
🛡️ Insurance
Insurance • Risk Management
Intercare Holdings Insurance Services is a privately held company that specializes in workers' compensation and liability claims administration, managed care services, and risk management solutions. Known for their client care and responsive service, Intercare integrates advanced technology and has an in-house Special Investigations Unit (SIU) to handle claims efficiently and reduce fraudulent activities. Their unique approach combines the depth and capacity of a large organization with the flexibility of a smaller firm, ensuring customized risk management and cost control solutions for clients. With a strong emphasis on customer satisfaction, Intercare is a trusted partner in reducing risk and maintaining fiscal stability for their clients.
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201 - 500 employees
🛡️ Insurance
Insurance • Risk Management
Intercare Holdings Insurance Services is a privately held company that specializes in workers' compensation and liability claims administration, managed care services, and risk management solutions. Known for their client care and responsive service, Intercare integrates advanced technology and has an in-house Special Investigations Unit (SIU) to handle claims efficiently and reduce fraudulent activities. Their unique approach combines the depth and capacity of a large organization with the flexibility of a smaller firm, ensuring customized risk management and cost control solutions for clients. With a strong emphasis on customer satisfaction, Intercare is a trusted partner in reducing risk and maintaining fiscal stability for their clients.
• Review medical records to determine the medical necessity of requested medical services • Receive and review treatment referrals for medical appropriateness based on evidence-based guidelines and best practices • Identify medical diagnoses and treatment plans; validate diagnoses and corresponding care algorithms • Review treatment protocols and recommend decisions using MTUS, ACOEM, MCG, ODG, state-specific treatment guidelines, and documentation from the PTP • Evaluate over-utilization and negotiate with providers to amend or withdraw treatment requests when appropriate • Refer potential non-certification cases to peer clinical reviewers and arrange peer-to-peer contact as needed • Direct and maximize utilization of PPO/MPN networks • Pre-authorize appropriate inpatient and outpatient procedures • Communicate utilization review determinations to claims examiners, providers, attorneys, and auxiliary providers within required state timeframes, followed in writing within 24 hours • Summarize medical records and pertinent information with recommendations for the Physician Advisor, or prepare questions for peer or third-party review • Identify the need for medical case management and recommend referrals through the supervisor • Work closely with clients, claims handlers, nurse case managers, and supervisors • Conduct ongoing availability and monitor non-clinical staff activities and assigned tasks • Assist with notification processes for physician-reviewer-issued non-certifications
• Minimum of 3 years clinical experience • California Worker’s Compensation, Managed Care experience/Utilization Review experience desired • Familiarity with California Worker’s Compensation regulations • Familiarity with medical terminology • Completion of IEA CA10 is required within one year of employment • May be required to direct ancillary non-licensed personnel • Ability to multitask and adapt to changing work priorities • Strong organizational skills with attention to detail • Strong time management skills • Ability to work with a variety of clients and providers • Ability to follow directions • Work hours are Monday-Friday, usual business hours
• Comprehensive medical, dental, and vision benefits • Company contributions to HSA and FSA plans • Employer paid life and disability insurance • 401(k) with company match • Paid time off (PTO) and company paid holidays • Learning and development opportunities that support real career advancement • Employee assistance resources • Supportive culture that values balance and wellbeing • Additional training is provided
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