Forward Deployed Engineer

Job not on LinkedIn

🕒 May 16

🏄 California – Remote

🏄 California – Remote

💵 $95k - $150k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Lead customer-facing AI Application deployments from project kickoff through go-live and hypercare. • Facilitate discovery workshops with IT, Contact Center, CX, CRM, and executive stakeholders. • Configure and deploy AI Applications across voice and digital channels, including AI Receptionists, Intelligent Routing Agents, Virtual Assistants, and custom AI workflows. • Build and test REST API integrations, webhook configurations, data flows, authentication, and CRM writeback processes. • Author test plans, support UAT, lead go-live readiness, and provide structured hypercare support. • Partner with Product and Engineering teams to communicate customer feedback, product gaps, and deployment learnings.

🎯 Requirements

• 2-3+ years of hands-on experience in Professional Services, solutions engineering, technical implementation, or customer-facing SaaS/Cloud deployment. • Experience deploying or supporting Contact Center technologies, including IVR, ACD/routing, queue management, agent workflows, or reporting. • Exposure to UCaaS, CCaaS, Contact Center, or Cloud Communications platforms such as Intermedia, RingCentral, Zoom, Vonage, 8x8, Five9, NICE CXone, Genesys, or Twilio. • Strong understanding of Contact Center architecture, call flows, IVR/IVA, skills-based routing, reporting, and customer experience metrics. • Hands-on experience with CRM integrations, APIs, webhooks, JSON/XML data mapping, OAuth 2.0, and basic API troubleshooting. • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

🏖️ Benefits

• Medical, dental, and vision insurance. • 401(k) with company match. • Flexible PTO. • Annual professional development budget. • Paid parental leave. • Access to Intermedia's Communications Platform.